Status Notifier Support

Most problems are fixed in a minute with the steps below. If not, email us — we reply within 1–2 business days (Pacific Time).

Common issues

Sign-in or authorization problems

Microsoft Teams needs a work or school Microsoft 365 account — personal Outlook.com or Hotmail accounts can't share Teams status. If Teams asks for admin approval, send your IT admin the link the app shows; it's a one-time step. For Discord, join our Presence Notifier community server when the app asks, then sign in again.

Status not updating

Check Dashboard → Status Source shows the platform you use, then click Refresh. The free app checks about every 30 seconds. Discord sync needs a paid plan.

Light not connecting

Plug the controller's lead into the light bar and the supplied cable into a USB-A port on the computer itself, not an unpowered hub. Unplug, wait 5 seconds, and plug back in, or press Reset on the controller. Bluetooth pairing (hwB models only) is in the manual.

Firmware update

The Windows app and the direct-download Mac app update the light themselves. Using the Mac App Store version? Use the free Firmware Tool on the download page.

More fixes: the troubleshooting table in the setup manual and the FAQ.

Uninstall

  • Windows: Settings → Apps → Installed apps → Status Notifier → Uninstall.
  • Mac: quit Status Notifier, then drag it from Applications to the Trash.
  • Zoom: see removing the Zoom app.
  • To remove a connected platform without uninstalling, open Account → Linked Platforms and click Unlink. To delete your account and its data, use Delete Account on the same tab.

Contact support

Email info@ghtechland.com or use our contact page. To help us fix it faster, include:

  • your order number (for hardware questions)
  • the app version and your Windows or macOS version
  • which platform you connected (Teams, Zoom, Slack or Discord)
  • what you expected and what happened — a screenshot helps

Returns and warranty claims: see Returns & Refunds.